Effective Date: 20-04-2025

At Michaela Hubbard Travel Counsellor your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website, services, and booking tools. We comply with the General Data Protection Regulation (GDPR) and all relevant data protection laws.

1. What Information We Collect

When you use our travel platform we may collect:

1. Personal Information

• Name, email address, phone number
• Billing and payment information (processed via secure third-party providers)
• Passport or ID details (if required for bookings)
• Emergency contact info (for tour bookings)

1. Travel Information

• Trip details: destinations, dates, preferences, dietary preferences and other relevant information.
• Booking history
• Accommodation and transportation preferences

1. Technical & Usage Data

• IP address, browser type, device type
• Pages viewed, time spent, click behavior
• Location data (with your consent)

1. Cookies

We use cookies and similar tracking technologies. Learn more in our [Cookie Policy].

2. How We Use Your Data

We use your data to:

• Process bookings and reservations
• Provide customer service and trip support
• Send booking confirmations and travel updates
• Personalize travel recommendations and offers
• Improve website functionality and user experience
• Send newsletters and marketing (with consent)
• Comply with legal obligations

3. Legal Bases for Processing (GDPR)

We process your personal data based on:

• Your consent
• Contractual necessity (e.g., to process your booking)
• Legal obligations
• Legitimate interests (e.g., improving our services, fraud prevention)

4. Sharing Your Data

We may share your information with:

• Travel partners (e.g., airlines, hotels, tour operators) to fulfil bookings
• Payment processors (secure and GDPR-compliant)
• Customer service and marketing platforms (e.g., email tools)
• Legal authorities, if required

We do not sell your data to third parties.

5. International Data Transfers

As a travel company, we may need to transfer your data outside the EEA. When we do, we use safeguards like:

• Standard Contractual Clauses
• Data Processing Agreements with third-party vendors

6. Your Data Protection Rights (Under GDPR)

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing or request restrictions
• Withdraw consent at any time
• Request a copy of your data (data portability)

To exercise any of these rights, please contact us at:
Michaela.hubbard@travelcounsellors.com

7. Data Retention

We retain your data only as long as needed:

• For the purposes described
• To comply with legal and regulatory obligations
• Or until you request its deletion

8. How We Protect Your Information

We use technical and organizational measures to safeguard your data, including:

• HTTPS encryption
• Secure payment gateways
• Access restrictions and regular audits

9. Cookies & Tracking

We use cookies to personalize content, analyze traffic, and improve the site. You can manage or opt out of cookies via your browser settings or our [Cookie Preferences] tool.

10. Updates to This Policy

We may occasionally update this Privacy Policy. You’ll be notified of significant changes via email or website notice.

11 Marketing Preferences

We may send you promotional emails regarding our services. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you via email.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: Michaela.hubbard@travelcounsellors.com